Our Commitment To You
Our focus is to build a relationship with each guest – working together to achieve your individual style and promote grooming health.
Your satisfaction is very important to us. If we do not meet your expectations, based on your services consultation, we will gladly make adjustments for you. Any color or cutting adjustment services must be performed within one week of the original service date. If you are not satisfied with any product you purchased from our salon, please return it within 14 days from purchase and we will consult with you to find the appropriate product for your needs or issue a salon credit to the purchaser.
Lengthy salon services and wedding services require a $100 deposit at the time of booking. The deposit will be applied toward the cost on the day of service. This deposit will not be refunded in the case of last minute cancellations or no-show appointments.
You will receive an electronic reminder approximately 48 hours prior to your scheduled appointment. We kindly request 24 hours notice to cancel an appointment. Cancellations with less than 24 hour notice or no-show appointments will be charged 50% of the total service cost if the time cannot be filled from our Wait List. Cancelling or rescheduling appointments prior to 24 hour notice must be done by calling the salon at 850-894-3835. We do not accept text or emailed cancellations or rescheduling requests.
Arriving late for your scheduled appointment will limit the time for your appointment. Your service will end on time with respect for the next guest. The full value of your original service will be charged, with the addition of a $15 late fee.
Attended children are always welcome in our salon. If you are scheduled for a lengthy appointment, please make other plans for children, as our staff are unable to supervise.
We gladly accept Cash, MasterCard, Visa, Discover, and American Express. Checks are not accepted.